Privacy Policy

We know that your privacy is really important to you, and therefore it is important to us. We will be careful in working with any personal data that you give us, and will follow all applicable laws. Any information we ask for is necessary to be able to offer you an insurance policy and to service your policy going forward. Simply will not disclose your personal information to any third party except if it is required to do so in the ordinary course of business, or where required by law. We will tell you what information we store for you if you request this from us.

Use of your Data

Unless with your explicit consent, Simply will not sell your phone number or other contact details to third parties for their marketing purposes. However, we may contact you ourselves to market new products, or possible changes you can make to your existing products. You will always have the option of unsubscribing, in which case we will no longer contact you unless it is for servicing your existing product.

Processing and collection of certain personal information

Simply will collect and work with personal information in order to manage your policy and communicate with you. Doing this allows us to service you better, and create products that suit your needs. We will get your consent before sharing with third parties, except where:

  • We are asked (and required to by law) to share it.
  • It is in the public interest to share it (for example to prevent a crime).
  • We remove any reference to your identity from the data and use it for statistical or reporting purposes.

Information that we collect may be stored and processed outside of South Africa, but only in countries with the same level of data protection as is required in South Africa.

Online customer care surveys

Simply may contact you to ask questions about our service or our products. We’ll always tell you what we’ll do with any information you provide, and you’ll have the option of opting out of future surveys.

Information used for monitoring purposes

When you browse Simply’s website, servers will collect information about the device you are browsing from, so that we can analyse the use of our website.

Security

Simply is committed to providing secure online services to visitors to the website. All connections to our website are automatically routed to our secure site, so that all personal information including banking details, name and addresses are encrypted as it is transmitted over the internet. All our information is encrypted by default, and protected by firewalls. Access to personal information is limited to and absolute minimum, only by authorised personnel of Simply. Despite these measures, Simply cannot warrant that your information will be 100% secure, but will do its best to do so.

Password protection

We may require the use of a personal password when using our website or mobile app. It is your responsibility to keep your password safe, and not to share it with anyone. Simply will not be liable for any losses that arise as a result of someone using your password to access our systems.

Cookies

Cookies allow us to recognise you when you visit our site. The information gathered in a cookie is not personal. You may choose not to allow your browser to accept cookies, which may prevent us from pre-populating some of your details when you revisit our site.

Websites belonging to third parties

This privacy policy only applies in respect of personal information collected via the www.simply.co.za website. Any other websites linked to from this site which request information from you are not subject to this policy, and Simply is not responsible for how information collected on these sites is used.

Updating this policy

Simply may update this privacy policy from time to time. The latest version will always be available on this site. The most recent version will always replace and supersede previous versions.

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